Meet Atlas - Your AI Parking AssistantBETA

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    (253) 400-1313
    info@flametruckparking.com
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    Support Center

    Get help with your account, bookings, or any other questions

    📧 New! Email Support is Now Available
    You can now email us directly at support@flametruckparking.com
    NEW

    How it works:

    • • Email your question or issue to support@flametruckparking.com
    • • We'll automatically create a support ticket and send you a confirmation
    • • Reply to any email from us to add to the conversation - no need to log in!
    • • Get updates on your ticket status directly in your inbox
    Email Support
    Get help via email

    support@flametruckparking.com

    • •Send us an email and we'll create a ticket for you
    • •Reply to any support email to continue the conversation
    • •Attach screenshots and documents
    • •Response within 24 hours on business days
    Support Portal
    Manage tickets online

    Visit your Support Dashboard

    • •View all your support tickets in one place
    • •Track ticket status and history
    • •Add replies and attachments
    • •Create new tickets instantly
    Phone Support
    For urgent issues

    Available during business hours

    • •Monday - Friday: 8am - 6pm EST
    • •For critical emergencies only
    • •Have your booking ID ready
    • •After hours: Email for fastest response
    In-App Chat
    Quick questions

    Available in mobile app

    • •Instant responses for common questions
    • •Access help articles and FAQs
    • •Escalate to ticket if needed
    • •Available 24/7
    💡 Support Tips
    • Include booking details: Always mention your booking ID for faster assistance
    • Add screenshots: A picture is worth a thousand words - attach relevant images
    • Check your spam: Mark support@flametruckparking.com as a safe sender
    • Reply to keep conversation: Replying to our emails keeps everything in one ticket
    Contact Us
    Send us a message and we'll get back to you as soon as possible
    Frequently Asked Questions
    Find answers to common questions

    How do I list my parking space?

    To list your parking space, sign up for an account, go to your dashboard, and click 'Add New Space'. Fill in the details about your space, including location, size, and pricing.

    How are payments processed?

    Payments are processed securely through our platform. We support various payment methods including credit cards, ACH transfers, and digital wallets. Payments are typically processed within 1-2 business days.

    What happens if there's a dispute?

    Our support team is available 24/7 to help resolve any disputes. Contact us through this support page or email {siteConfig.contact.email.info} for immediate assistance.

    How do I manage my bookings?

    You can manage all your bookings through your dashboard. View upcoming bookings, check payment status, and communicate with customers through our messaging system.

    What are the platform fees?

    We charge a small percentage fee on each transaction. The exact fee structure can be found in your account settings under 'Pricing & Fees'.

    Need Immediate Help?
    Contact our support team directly

    Email: info@flametruckparking.com

    Phone: (253) 400-1313

    Hours: 24/7 Support